As the impact from the COVID-19 pandemic continues, we are taking additional steps locally to protect the health and wellbeing of our employees, our owners and the communities we serve by implementing a few changes to our normal operations.

Locally, we are developing plans with the goal of continuing to provide the highest possible level of service to our customers and owners. Specific measures include:

• Beginning Monday, April 6, we are restricting access to all of our offices. Our intent will be to conduct business transactions through calls, text messages or emails. As a cooperative that prides itself on the relationships we have built, this will be a difficult change. However, face-to-face meetings pose a greater risk for all parties so we are locking our office doors to limit that contact.
• All inbound freight deliveries will require the driver to remain in the cab of the vehicle while being unloaded. CHS delivery drivers will observe the minimum 6-foot distancing rule when making deliveries.
• We will implement a staggered work schedule for CHS employees until further notice. This will reduce the number of employees in the same area at any given time. We understand this might delay our responses, but these steps are necessary as we deliver products and services during this unprecedented time.

It is our commitment that we will continue to provide excellent service and support, even if we must do it differently. We don’t take this challenge lightly, but we’re committed to working through it with effective planning, communication and execution.

If you have any questions, please contact me at 806-252-6606. We value your business, your trust in CHS and appreciate your understanding during this time.

Best regards,
Mark Morris
General Manager
CHS
806-252-6606

Dear valued customers and owners:

As our essential businesses work to meet spring season demands amid the COVID-19 pandemic, we continue to focus on the health and safety of every person and community connected to CHS and the cooperative system.

We want you to know that CHS remains fully operational and committed to providing the essential products and services you need. Our supply chain is prepared and moving into action as spring fieldwork begins. Grain is moving and the spring shipping season has begun. We are grateful for those positive signs.

With the impact of the global pandemic caused by COVID-19 evolving rapidly, we want to reassure you that CHS is taking steps to protect the health and safety of our employees, our owners and customers, and the communities we serve.

We are developing plans with the goal of continuing to provide the highest possible level of service to our customers and owners. Specific measures include:

• Close coordination and collaboration to ensure safety and wellbeing of employees, customers and communities
• Cancelation of annual meetings and other meetings of large groups and limiting visits to CHS facilities
• Additional use of voice, video and other technology to serve you, our customers and coordinate farm visits
• Activating plans to flex employees between locations or business units to better serve you
• New process and rigor for interactions with vendors, suppliers, contractors or other third parties to promote health and safety
• Fully utilizing our powerful and flexible supply chain and asset base should it become necessary to deliver to or from alternate locations

As the busy spring season unfolds, we will continue to adjust as circumstances change. We don’t take this challenge lightly, but we’re committed to working through it with effective planning, communication and execution. With our talented and committed team, best-in-class assets and our values of safety and cooperative spirit, we are confident CHS will continue to deliver products and services for customers and value for owners.